Service-Specific Terms

Units of Measurement

The following definitions apply to quantities referenced in orders and invoices for Cloudflare Services. Unless explicitly stated otherwise in the applicable Order Form or Insertion Order(s), the defined terms below have the same meaning regardless of whether such terms are capitalized or uncapitalized.

“95th percentile” is the 95th percentile of a Customer’s usage of a given Service as measured by Cloudflare over five minute intervals. The 95th percentile methodology is used to measure usage of Services billed in Mbps, Gbps, or any other bit per second methodology.

“Business domain” is any domain entitled to a Business subscription level of protection, products, and support (as defined at cloudflare.com/plans/), exclusive of any add-on or usage-based features for which you may be charged separately.

“Concurrent connections” is the maximum number of clients concurrently connected to Cloudflare’s servers at any one time.

“Custom hostname” is any hostname that you send to Cloudflare’s custom hostname endpoint. A custom hostname can be a domain at any level (including but not limited to second- and third-level domains). For billing purposes, foo.com, foo.co.uk, www.foo.com, x.foo.com would be considered four separate custom hostnames. Cloudflare will invoice you for any custom hostname that has been active during the billing month, regardless of the duration of the activity during such month.

“Custom SSL certificate” is an SSL certificate that is provided by you for use with the Service. Unless otherwise mutually agreed to in writing, you may only use SNI certificates.

“Dedicated SSL certificate” is an SSL certificate that is provided and managed by Cloudflare on your behalf for use with the Service.

“Domain” is a publicly registrable domain (e.g., example.com) along with its child subdomains (e.g., help.example.com) that is configured individually in the Cloudflare dashboard and assigned its own unique zone ID through the Cloudflare Service dashboard. If you require a subdomain to be managed separately from its parent domain, such subdomain must have its own zone ID and will be counted as a separate domain.

"Endpoint" is any service or hardware that intercepts and processes incoming public or private traffic. This includes Origins, hostnames, private or public IP addresses, virtual IP addresses (VIPs), servers, and other dedicated hardware boxes.

“Enterprise DNS-only domain“ is any Zone that only utilizes Cloudflare for DNS resolution and has 0 Gigabytes (GB) of data transfer per month. It cannot have any Gigabytes (GB) of data transfer or HTTP/S traffic.

“Enterprise primary domain” is any Zone receiving Cloudflare’s Enterprise Services.

“Enterprise secondary domain” is any Zone receiving Enterprise Services that utilizes 50 GB or less of data transfer per month and/or utilizes Cloudflare for DNS resolution.

“Externa Advantage” means the package of Services specifically identified as included in the Externa Advantage package (www.cloudflare.com/plans/enterprise/externa) on the Cloudflare website (or such successor URL as Cloudflare may designate).

“Externa Essentials” means the package of Services specifically identified as included in the Externa Essentials package (www.cloudflare.com/plans/enterprise/externa) on the Cloudflare website (or such successor URL as Cloudflare may designate).

“Externa Premier” means the package of Services specifically identified as included in the Externa Premier package (www.cloudflare.com/plans/enterprise/externa) on the Cloudflare website (or such successor URL as Cloudflare may designate).

“Images Delivered” means an image subject to a Transformation or Images Stored that are delivered to an end user at any time during the applicable billing period.

“Images Stored” means images stored in Cloudflare Images at any time during the applicable billing period.

“Interna Advantage” means the package of Services specifically identified as included in the Interna Advantage package (www.cloudflare.com/plans/enterprise/interna/) on the Cloudflare website (or such successor URL as Cloudflare may designate).

“Interna Essentials” means the package of Services specifically identified as included in the Interna Essentials package (www.cloudflare.com/plans/enterprise/interna/) on the Cloudflare website (or such successor URL as Cloudflare may designate).

“Interna Premier” means the package of Services specifically identified as included in the Interna Premier package (www.cloudflare.com/plans/enterprise/interna/) on the Cloudflare website (or such successor URL as Cloudflare may designate).

“Neuron” is a measure of compute capacity used for machine learning model workloads, as determined based on factors such as operations required to perform computation for a given inference request. The output capacity of a single Neuron is relative to the machine learning model chosen and computational complexity required for inference requests, as may be further described and estimated in the developer documentation.

“LLM Request” is defined as a request, containing up to 1,000 tokens, that is received by Cloudflare’s edge and destined to an LLM endpoint. LLM Requests exceeding 1,000 tokens will be calculated by dividing the total token count by 1,000 and rounding up to the next whole number (e.g., a single request of 17,000 tokens shall be counted as 17 LLM Requests).

“Operation” is a Request that may make changes to or retrieve information about resources.

“Origin” is any server that communicates with Cloudflare’s edge, and that hosts any content or data, or that runs one or more programs to intercept and process incoming internet requests.

“Prefix” is a CIDR-notated IP address block (e.g., 192.168.0.0/24) representing a continuous range of IP addresses. A Prefix may be a standalone block of any size (e.g., 192.168.0.0/22, 192.168.0.0/24) typically used for public routing or may be subdivided into smaller “Attached Prefixes” (e.g., 192.168.0.0/24 and 192.168.1.0/24 within 192.168.0.0/22). Each onboarded Prefix, including any Attached Prefixes (smaller CIDR blocks defined within a parent prefix) is treated as a distinct billable unit in service billing, regardless of whether the Prefix is advertised.

“Pro domain” is a domain entitled to a Pro subscription level of protection, products, and support (as defined at cloudflare.com/plans/), exclusive of any add-on or usage-based features for which you may be charged separately.

“Read/Write/List/Delete” are defined as follows for the purposes of Cloudflare Workers KV, Durable Objects, D1, and Workers Analytics Engine (as applicable): a “Read” is where a value for a given key, unit, or row is read; a “Write” is where a key/value pair, unit, or row is written; a “List” is where a list of keys within a given namespace is returned; and a “Delete” is where a single key/value pair, unit, or row is removed.

"Request" is a single HTTP/S request that is received by Cloudflare’s edge. For the Cloudflare Developer Platform, a Request is a single HTTP/S or similar request that hits or otherwise invokes a Worker or Durable Object on Cloudflare’s edge.

“Seat” means an employee, agent, contractor, or other third party, in each case, authorized by you to use a Cloudflare Service, as applicable.

“Session” means a single instance of a headless browser launched using the Browser Rendering API.

“Siteverify Request” is a single HTTP/S request that is received by Cloudflare’s siteverify API endpoint that Cloudflare reasonably determines is generated by a human.

“Storage” or "Stored" is defined for billing purposes as the average hourly amount of data stored in gigabytes (GB) or other units set forth in an Order during a single monthly billing period.

“Transformation” is (i) an image variant resulting from a resize and/or other Customer request(s) (e.g., blur, sharpen, crop/trim, etc.) applied to a source image or video or (ii) one second of an output video variant resulting from a resize and/or other Customer request(s) applied to a source video. For billing purposes, the initial Customer request(s) and resulting image or each second of output video counts as a single Transformation that will be available for a 30-day period following generation. By way of example, a 30 second output video variant will be billed as 30 Transformations.

“Uncached Image” is an image that is not cached on any Cloudflare server.

“Vector Dimensions” are the number of elements in a vector.

"Workers Observability Event" means a single log, trace span, metric, or other similar telemetry data type that is captured or recorded as a direct result of observability instrumentation in a Worker by a Customer.

“Zaraz Event” means an event (e.g., pageview, ‘zaraz.track’, etc.) sent to the Zaraz Service.

“Zone” is an instance configured in the Cloudflare Services dashboard which has a unique zone ID assigned to it. In general, a zone would be associated with a single registrable domain and would include all of that domain’s child subdomains unless one or more of the child subdomains requires a different performance or security setting, in which case each child subdomain could either be assigned its own zone ID or be grouped together with other child subdomains that share the same performance or security settings under a single zone ID. Unless explicitly authorized in writing, Cloudflare Services are for use only with Zones that are associated with Domains owned by Customer (i.e., Customers may not configure Zones in Cloudflare for their end customers’ Domains).

CSAM Scanning Tool

1. Acknowledgement of Relevant Legal Requirements
   
   In connection with your obligation to comply with all laws and regulations applicable to your use of Cloudflare Services as set out in the Agreement, you acknowledge that the content of the data you identify using the CSAM Scanning Tool may be subject to specific legal requirements which may include, but are not limited to, laws requiring the reporting of any facts or circumstances from which you obtain actual knowledge of an apparent violation of laws relating to Child Sexual Abuse Material (CSAM) to the National Center for Missing and Exploited Children (NCMEC) and/or a government agency in your jurisdiction. Any information that Cloudflare provides to you regarding the use of the CSAM Scanning Tool is not intended as legal advice and is not a substitute for the advice of your own legal counsel.

2. Purpose limitation, Your instructions to Audit and report to NCMEC
   
   The purpose of the CSAM Scanning Tool is to prevent the spread of child sexual abuse content, and to support investigations targeted to stopping the distribution and possession of child sexual abuse content (“Purpose”). You may use the CSAM Scanning Tool solely for the Purpose, and you must not use it for any other purposes. To achieve the Purpose, it is important for you and Cloudflare to work together to maintain the integrity of the service.
   
   Accordingly:

   
   (a) You hereby authorize Cloudflare to take steps to monitor and audit your usage of the CSAM Scanning Tool to help ensure that the service is used solely for the Purpose, and otherwise in accordance with these Terms and the Agreement.
   
   (b) You hereby authorize Cloudflare to provide reports to NCMEC on the images you upload on the CSAM Scanning Tool that match the signatures of known CSAM images. You understand and agree that Cloudflare will use its NCMEC CyberTipline credentials to submit these reports on a third-party basis. You understand that such reports do not relieve you of any legal requirements that might arise from your use of the CSAM Scanning Tool, including, but not limited to, any applicable preservation obligations and obligations that may be applicable in your local jurisdiction.
   
   (c) You hereby authorize Cloudflare to block images that the CSAM Scanning Tool matches to signatures of known CSAM images.

3. Details for the CSAM Scanning Tool
   
   This applicable service details are as follows:
   
   (a) The CSAM Scanning Tool is provided free of charge. Accordingly, Cloudflare will have no liability for any harm or damage arising out of or in connection with your use of the CSAM Scanning Tool.
   
   (b) Cloudflare reserves the right to modify or discontinue offering the CSAM Scanning Tool at any time (including, without limitation, by limiting or discontinuing certain features of the CSAM Scanning Tool) without notice to you.
   
   (c) Cloudflare may limit or throttle your CSAM Scanning Tool transactions at any time, with or without notice.
   
   (d) Cloudflare may terminate all Cloudflare Services provided to you if we determine that you have failed to timely remove CSAM, or we suspect you are attempting to abuse the CSAM Scanning Tool.

4. Internal Use Only
   
   You will use the CSAM Scanning Tool solely for your internal use. You may not use the CSAM Scanning Tool to provide a managed service solution.

5. No Support or SLA
   
   The CSAM Scanning Tool is not covered by customer support and does not have an SLA.

6. Limitation of Liability
   
   IN NO EVENT WILL CLOUDFLARE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE CSAM SCANNING TOOL, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT CLOUDFLARE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

SSL for SaaS

You may use SSL for SaaS solely to secure your end customers’ (“End Customers”) subdomains as part of your integrated SaaS application. For the avoidance of doubt, you may not provide direct access to the Cloudflare dashboard or APIs, offer Cloudflare Services on a standalone basis, or act as a managed service provider or reseller of Cloudflare Services.

Magic Transit, Cloudflare WAN, & Cloudflare Network Firewall

1. Overview.
   
   Cloudflare’s Magic Transit utilizes border gateway protocol to direct traffic from Customer’s set of ingress and egress termination points, including, but not limited to, individual IP addresses, protected subnets, IP networks and border routers under Customer’s control (the “Customer Network”). Magic Transit provides layer 3 DDoS mitigation, Cloudflare Network Firewall provides a network firewall, and Cloudflare WAN provides traffic management solutions to the Customer Network traffic directed to the number of Customer’s IP Prefixes listed on Customer’s Order Form or Insertion Order, as provided by Customer to Cloudflare for the Customer Network.

2. Bandwidth Limits.
   
   Magic Transit and Cloudflare WAN will be provided to Customer subject to the Bandwidth Limits listed on Customer’s Order Form or Insertion Order, as measured by Cloudflare at the 95th percentile.
   
   To establish Customer’s bandwidth at the 95th percentile, Cloudflare will measure and record Customer’s bandwidth usage at five (5) minute intervals from 00:00 on the first day of each month until 24:00:00 on the same date of the next month (as based on the UTC+8 time zone). Customer’s bandwidth usage records (all clean bandwidth valued for all of the Customer’s Internet Properties) for the entire month will then be sorted by Cloudflare in descending order and the top 5% of the recorded bandwidth values will be discarded. The highest bandwidth value in the remaining records will be deemed the billable bandwidth for that month.
   
   By way of example, in a month with 30 days, Cloudflare would measure Customer’s bandwidth 8,640 times (i.e. 12 x 24 x 30). After sorting all of the bandwidth measurements from highest to lowest, and discarding the top 5% of such measurements, Customer would be charged at the 433rd highest value (i.e. 8,640 x 5%).

3. Magic Transit On-Demand Limits.
   
   Customer’s use of Cloudflare’s Magic Transit On-demand Service is limited to a maximum of 240 hours per month.
   

4. Customer Requirements.
   
   Customer will comply with the following requirements:
   
   a. Registry Information. Customer will maintain accurate and up to date WHOIS and Internet routing registry information for all IP Prefixes.
   
   b. Letter of Authorization. Customer will provide Cloudflare with a letter of authorization signed by an authorized representative of Customer (or, if Customer is not the registrant of the IP Prefixes, by the authorized representative of the IP prefix owner) sufficient to permit Cloudflare to announce the IP Prefixes.

Cloudflare Zero Trust

1. Overview

Cloudflare Zero Trust is a suite of cloud-based security solutions made available by Cloudflare to its Customers for use by their authorized End Users. Depending on the Cloudflare Zero Trust Services you have purchased and enabled, Cloudflare Zero Trust may include Cloudflare’s zero trust access solution for your applications (Cloudflare Access), Cloudflare’s secure web gateway and DNS filtering solution (Cloudflare Gateway), Cloudflare’s remote browser isolation solution, Cloudflare’s email security solution (formerly called Area 1), Cloudflare’s cloud access security broker (CASB) solution, and Cloudflare’s data loss prevention solution.

2. Seats

2.1 Cloudflare Zero Trust is made available on a Seat licensing basis, unless a different unit of measurement is specified on your Order Form. You may substitute an existing End User that occupies a Seat with a new End User in the event of the existing End User's termination or reassignment to another job function, without incurring an additional Fee.

2.2 You shall not resell Cloudflare Zero Trust to any third parties (e.g., in an ASP, managed security services, outsourcing, time-sharing or service bureau relationship) unless expressly permitted by Cloudflare in writing. Your violation of the foregoing shall be considered a material breach of the Agreement and subject to immediate termination of your account.

2.3 Cloudflare Gateway DNS only is subject to an Average Monthly DNS Queries limit of 150,000 per Seat which is the equivalent of 5,000 DNS queries per Seat per day (assuming a 30-day month). Cloudflare may monitor your usage of Cloudflare Gateway on a monthly basis to determine your Average Monthly DNS Queries. If Cloudflare determines that your Average Monthly DNS Queries has exceeded 150,000 per Seat, Cloudflare reserves the right to require you to purchase additional Seats as required. For example, if you purchased licenses for 1,000 Seats (which covers up to 150,000,000 total monthly DNS queries) and your Seats actually submitted 200,000,000 total monthly DNS queries in the subsequent calendar month, your new number of monthly Seats will be calculated as follows (200,000,000 total monthly DNS queries / 30 days) / 5,000 daily maximum DNS queries per Seat = 1,334 Seats (Cloudflare will always round up to the next whole number of Seats). In the event you purchase the Service in the middle of a month, the Average Monthly DNS Queries calculation for that month shall be based on the number of days that you were subscribed for the Service in that month.

3. Cloudflare Gateway Content

By accessing or using the Service you may receive access to Cloudflare-provided threat intelligence and domain categorization data (“Cloudflare Gateway Content”). You may only use the Cloudflare Gateway Content in connection with the Service. You agree not to provide the Cloudflare Gateway Content to any third parties. If you feel that a website has been incorrectly categorized, you may submit a report here.

4. Cloudflare Email Security (formerly called Area 1)

For the purpose of Cloudflare Email Security services, Customer Content includes electronic communications and the content of and attachments associated with such electronic communications that you or your End Users transmit to or through the Services (“Email Content”). You hereby instruct Cloudflare to process and analyze Email Content transmitted to or through the Service for the purposes of detecting and blocking Email Content that may be used for phishing, spam, malware distribution, and other suspicious or malicious activity, and to collect and use Email Content and other data associated with such activities (e.g., metadata, email header information, origin and nature of malware) (collectively, “Detection Data”) to provide and improve the Services. You understand and agree that Cloudflare may freely store, use, and share with third parties for threat intelligence purposes Detection Data that does not identify you or any of your End Users.

5. Telemetric Data

Cloudflare processes telemetry data to deliver, enhance, improve, customize, support, and/or analyze Cloudflare Zero Trust and may otherwise freely use telemetry data that does not identify you or any of your End Users. You may have the ability to configure Cloudflare Zero Trust to limit the telemetry data collected, but in some cases, you can only opt out of the telemetry data collection by uninstalling or disabling Cloudflare Zero Trust. Telemetry data includes data that Cloudflare Zero Trust generates in connection with your use of Cloudflare Zero Trust, such as, threat intelligence data (e.g., suspicious URLs, metadata, malware); and information about the devices connected to a network and the types of software or applications installed on a network or an endpoint (e.g., client-type, operating system).

6. Customer Responsibilities

You acknowledge and agree that you are responsible for: (i) all activity of your End Users and your End Users’ compliance with this Agreement; (ii) complying with all relevant third-party terms of service and applicable laws and/or regulations in using the Service, including, but not limited to, providing clear and conspicuous notice to all End Users that you may monitor their Internet activities through Cloudflare Zero Trust; (iii) forwarding your End Users’ DNS queries, web traffic and/or internal traffic, as applicable, to Cloudflare via valid forwarding mechanisms described in the Cloudflare documentation (e.g., the WARP Client, GRE tunnels); and (iv) configuring and maintaining your third-party identity provider for use in connection with Cloudflare Zero Trust.

The creation of Cloudflare Access authentication subdomains that include deceptive or offensive terms or names of other businesses, organizations, or individuals is prohibited. If Cloudflare determines that you are engaging in this activity it may suspend or terminate your account and/or project(s) immediately. The use of the Services for phishing schemes is prohibited.

7. CASB

You authorize and instruct Cloudflare to scan, analyze, retrieve information from, or otherwise access and use your third-party applications and services that you have integrated with Cloudflare’s CASB solution, including the accounts, settings, data, and other materials available therein, to provide the Services.

You represent and warrant that (i) your use of Cloudflare’s CASB solution shall at all times comply with any relevant third-party terms of service or other agreements; and (ii) you and each of your End Users are authorized to provide Cloudflare with the requisite access to your third-party applications and services, including the accounts, settings, data, and other materials available therein.

8. Disclaimer

CLOUDFLARE DOES NOT REPRESENT OR WARRANT THAT CLOUDFLARE ZERO TRUST WILL (I) GUARANTEE ABSOLUTE SECURITY DUE TO THE CONTINUAL DEVELOPMENT OF NEW TECHNIQUES FOR INTRUDING UPON AND ATTACKING FILES, NETWORKS AND ENDPOINTS; OR (II) PROTECT ALL YOUR AND YOUR END USERS’ FILES, DEVICES, NETWORK, OR ENDPOINTS FROM ALL MALICIOUS CODE, DATA EXFILTRATION, OR OTHER ATTACKS.

Cloudflare Realtime

1. Subject to your and your End Users’ compliance with these terms, you may use Cloudflare Realtime, including relevant APIs, SDKs and documentation, to enable video call functionality for your Internet Properties.

2. Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit the number of concurrent video calls that you or your End Users may conduct for any reason (in Cloudflare’s sole reasonable discretion), including without limitation, if processing such video calls would put an undue burden on the Cloudflare network, adversely impact the Service, or otherwise threaten the integrity of Cloudflare’s networks.

3. You may not use Cloudflare Realtime to operate or enable any telecommunications service, including any use that would permit End Users to place or receive calls from any public switched telephone network.

4. Content transmitted using Cloudflare Realtime that we determine in our sole judgment to be illegal or harmful may be blocked or removed, and use of Cloudflare Services for transmission of such illegal or harmful content may result in suspension or termination of Cloudflare Services. While we generally try to provide notice of such action, we reserve the right to take action without notice as appropriate. For these purposes, illegal or harmful content includes but is not limited to: (a) content containing, promoting, or facilitating child sexual exploitation and abuse or human trafficking; (b) content that infringes on another person’s intellectual property rights or is otherwise unlawful; (c) content that discloses sensitive personal information, incites or exploits violence, or is intended to defraud the public; and (d) content that seeks to distribute malware, facilitate phishing, or otherwise constitutes technical abuse. For clarity, Cloudflare has the right, but not the obligation, to block or remove illegal or harmful content. You will remain solely responsible for all content transmitted using Cloudflare Realtime.

5. As between you and Cloudflare, you will provide all support of any type requested by Cloudflare, your End Users, or a third party related to your Customer Content, End User content, and Internet Properties, and be responsible for any warranty, liability or obligation to any End User or any third party that arises in connection with End User content and use of your Internet Properties.

Cloudflare Images and Stream

1. Cloudflare is not required to retain and may delete, without notice to you, any of your content in Cloudflare Stream and Cloudflare Images following the expiration or termination of your trial or subscription.

2. Videos hosted or encoded by Cloudflare Stream must be served using Cloudflare Stream. The use of third-party content delivery networks to deliver videos hosted or encoded by Cloudflare Stream is not permitted, and such activity may result in suspension or termination of your Cloudflare Stream Services.

3. Unlike most Cloudflare products, Cloudflare Stream and Cloudflare Images can be used to host or stream content. Content stored or streamed on Cloudflare Stream and Cloudflare Images that we determine in our sole judgment to be illegal or harmful may be blocked or removed, and use of Cloudflare Services for storage or streaming of such illegal or harmful content may result in suspension or termination of Cloudflare Services. While we generally try to provide notice of such action, we reserve the right to take action without notice as appropriate. For these purposes, illegal or harmful content includes but is not limited to: (a) content containing, promoting, or facilitating child sexual exploitation and abuse or human trafficking; (b) content that infringes on another person’s intellectual property rights or is otherwise unlawful; (c) content that discloses sensitive personal information, incites or exploits violence, or is intended to defraud the public; and (d) content that seeks to distribute malware, facilitate phishing, or otherwise constitutes technical abuse.

Cloudflare Developer Platform

(Cloudflare Workers; Cloudflare Pages; Workers KV; D1; Durable Objects; Vectorize; Hyperdrive; Cloudflare Queues; R2; Containers; and Workers for Platforms)

1. Cloudflare may temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform if processing such requests would put an undue burden on the Cloudflare network, adversely impact the Service, or otherwise threaten the integrity of Cloudflare’s networks.

2. You acknowledge that you are solely responsible for your Customer Content, including (i) the performance and functioning of Customer Content with the Services and any reference libraries, machine learning models, or other resources that Cloudflare may make available from time to time; and (ii) maintaining licenses and adhering to the license terms of any third-party software that may be incorporated into your Customer Content.

3. As between you and Cloudflare, you will provide all support of any type requested by Cloudflare or your End Users related to your Customer Content and Internet Properties, and be responsible for any warranty, liability or obligation to any End User or any third party that arises in connection with their use of your Customer Content or Internet Properties. You acknowledge and agree that you are solely responsible for the acts of your End Users. Cloudflare may, but is not obligated to, limit or suspend your or your End Users access to any Developer Platform services or functionality made available to End Users via a Developer Platform service for any suspected violations of the Agreement. While we generally try to provide notice of such actions, we reserve the right to take action without notice.

4. You represent and warrant that (i) your Customer Content and Internet Properties associated with your use of the Developer Platform are free from and do not disseminate any viruses, adware, spyware, worms, crypto-mining software or other malicious code; (ii) you will not use the Services to engage in any volumetric attacks or in any other activities to intentionally harm another party’s rights; and (iii) you will use the Services in accordance with all associated developer documentation and any applicable third-party terms.

5. Cloudflare does not reference or use any Customer Content except as needed to provide the Services and affirms that you retain intellectual property rights in the source code to your Customer Content. You acknowledge that Cloudflare has the right to make, use, develop, acquire, license, market, promote, or distribute products, software, or technologies that perform the same or similar functions as, or otherwise compete with your products, software, or technologies; provided, for clarity, that Cloudflare will not do so using, referencing, or relying on your Customer Content or Confidential Information.

6. The creation of Developer Platform accounts/projects using subdomains that include deceptive or offensive terms or names of other businesses, organizations, or individuals is prohibited. If Cloudflare determines that you are engaging in this activity it may suspend or terminate your account and/or project(s) immediately. The use of the Services for phishing schemes is prohibited.

7. Cloudflare may change Cloudflare Workers/Pages subdomain names of projects hosted at workers.dev or pages.dev for any or no reason. Cloudflare will attempt to provide you with at least one week prior notice for such change, unless the change is due to your violation of the terms governing your use of Cloudflare Workers and Cloudflare Pages. For clarity, this right does not apply to Customer’s custom domains used for Workers/Pages.

8. Unlike most Cloudflare products, the Developer Platform can be used to host content. Content stored on the Developer Platform (whether in conjunction with a Cloudflare storage offering or not) that we determine in our sole judgment to be illegal, harmful, or in violation of Section 4 of the Cloudflare Developer Platforms Service-Specific Terms may be blocked or removed, and use of the Developer Platform for storage of such illegal or harmful content may result in suspension or termination of Cloudflare Services. While we generally try to provide notice of such action, we reserve the right to take action without notice as appropriate. For these purposes, illegal or harmful content includes but is not limited to: (a) content containing, promoting, or facilitating child sexual exploitation and abuse or human trafficking; (b) content that infringes on another person’s intellectual property rights or is otherwise unlawful; (c) content that discloses sensitive personal information, incites or exploits violence, or is intended to defraud the public; and (d) content that seeks to distribute malware, facilitate phishing, or otherwise constitutes technical abuse.

9. Subject to Section 8 above, you may be permitted to access the Customer Content you uploaded to the Developer Platform for up to thirty (30) days following the expiration or termination of your trial or subscription. You understand that Cloudflare has no obligation to retain the Customer Content you upload to the Developer Platform following the expiration or termination of your trial or subscription.

10. Notwithstanding anything to the contrary in the Agreement, you may use Workers for Platforms to make available certain Workers functionality for use by your End Users on your Internet Properties, provided that such use by your End Users complies with the requirements and restrictions set forth in the Agreement.

Carbon Impact Report

Information related to your Cloudflare account’s carbon usage is provided solely for informational purposes. You can learn more about Cloudflare's methodology for calculating this number in the Carbon Impact Report accessible in the Cloudflare Service dashboard. The information provided is not warranted to be error free and contains both original Cloudflare data and estimates, subject to update, correction and revision.

China Service; China Global Acceleration Service; China Network Traffic Management and Bandwidth Overage

1. China Service
   
   Cloudflare’s China Service is operated by its Chinese partner JD Cloud (the “China Service Partner”). To use this Service, Customer must sign the China Service Partner’s terms of acceptance and adhere to its conditions. Customer acknowledges that as part of the China Service the China Service Partner will process a portion of Customer's data in mainland China (including Zone configuration information and bindings with Cloudflare’s Developer Suite when a Customer enables the China Service for a particular Zone), and as a result such Customer data may be subject to Chinese law, including China’s Cybersecurity Law. By using Cloudflare’s China Service, Customer acknowledges and agrees that: (i) it will be solely responsible for obtaining and maintaining a valid Internet Content Provider (ICP) license (the “ICP License”) throughout the Term, as required by the Chinese Ministry of Industry and Information Technology, (ii) Cloudflare will not be liable for Customer’s inability to obtain or maintain such an ICP License, (iii) in the absence of such an ICP License, Cloudflare or its China Service Partner may refuse to provide the China Service to Customer without liability, and (iv) Cloudflare may share ICP License information, as well as Customer address and contact information with the China Service Partner.

2. Optional Add-on: China Global Acceleration Service

   
   The China Global Acceleration Service is operated by a Chinese telecommunication service provider (the “China Service Provider”). To use this Service, Customer must sign the China Service Provider’s terms of acceptance for accessing its telecommunications network and adhere to its conditions and all applicable local laws. The China Global Acceleration Service has the bandwidth usage cap specified in Customer’s Order. The China Global Acceleration Service is exclusively for Customer employee use, unless Customer is using the Cloudflare China Network Service together with the China Global Acceleration Service and has a valid ICP License for such traffic.

3. General Terms for China-Related Services
   
   Notwithstanding any provision of the Agreement to the contrary, the China Service and the China Global Acceleration Service are provided to Customer “AS-IS,” with all faults, and without warranty, obligation, or service level of any kind, and unless otherwise explicitly agreed to in writing, any custom security requirements that have been negotiated between Customer and Cloudflare will not apply to the China Service. Cloudflare, its China Service Partner, and its China Service Provider reserve the right to terminate or suspend the Service in China, including by routing Customer traffic outside of China, at any time and without liability, in response to Chinese law, rule, regulation, or if needed to protect the Services or the infrastructure supporting the Services; provided, that (a) Cloudflare provides notice to Customer of such termination or suspension as soon as reasonably practicable, and (b) Cloudflare works to promptly route Customer’s traffic to the next nearest data center(s) outside of China. Termination or suspension of the China Service and/or the China Global Acceleration Service will have no effect upon any other Services provided to Customer under the Agreement, which will remain in full force and effect. Customer’s use of the China Service and the China Global Acceleration Service is subject to Chinese law including laws governing the dissemination of certain types of content.

4. China Network Traffic Management and Bandwidth Overage

4.1 Traffic Management. In the event that Customer’s traffic within the China Network exceeds fifteen (15) Gbps of bandwidth (the "Bandwidth Threshold”), Cloudflare reserves the right, in its sole discretion, to perform traffic management actions to prevent network saturation and ensure availability. Such actions may include, but are not limited to, rate limiting, temporary suspension, or re-routing of specific network paths.

4.2 Bandwidth Measurement (95th Percentile). Customer’s bandwidth usage on the China Network will be measured by Cloudflare at the 95th percentile to determine compliance with the Bandwidth Threshold and any applicable overage fees. To establish Customer’s bandwidth at the 95th percentile, Cloudflare will measure and record Customer’s bandwidth usage within the China Network at five (5) minute intervals from 00:00 on the first day of each month until 24:00:00 on the same date of the next month (as based on the UTC+8 time zone). Customer’s bandwidth usage records (all clean bandwidth valued for the Customer’s traffic within the China Network) for the entire month will then be sorted by Cloudflare in descending order and the top 5% of the recorded bandwidth values will be discarded. The highest bandwidth value in the remaining records will be deemed the "Billable Bandwidth” for that month. By way of example, in a month with 30 days, Cloudflare would measure Customer’s bandwidth 8,640 times (i.e. 12 x 24 x 30). After sorting all of the bandwidth measurements from highest to lowest, and discarding the top 5% of such measurements, the Billable Bandwidth would be the 433rd highest value (i.e. 8,640 x 5%).

4.3 Overage Fees. If the Billable Bandwidth for any month exceeds the Bandwidth Threshold of 15 Gbps, Customer shall pay an exceeding bandwidth charge calculated at the rate of USD $5.00 per hour (or fraction thereof) per Gbps (or fraction thereof) for all bandwidth utilization in excess of the Bandwidth Threshold.

Cloudflare for Government

The Cloudflare for Government Service is available for the Services identified on the Cloudflare for Government Page (each such Service, a “Covered Service”) that have been purchased by Customer. Purchase of the Cloudflare for Government Service alone does not provide Customer with an entitlement to any Covered Services, unless such Covered Services are purchased separately by Customer.

Customer is responsible for configuring the Cloudflare for Government Service in accordance with the Customer Responsibilities provided by Cloudflare to Customer and for verifying that its use of the Cloudflare for Government Service will comply with laws or other obligations that may apply to Customer or Customer Content.

Data Localization Suite (Cloudflare’s Regional Services, Geo Key Manager, and Keyless SSL)

1. Overview
   
   Cloudflare Customers that purchase the Data Localization Suite will be entitled to Cloudflare’s Regional Services, Geo Key Manager, Customer Metadata Boundary, and Keyless SSL Services for Customer Zones that are on Cloudflare’s Enterprise plan for the sole use of Data Localization suite. Customers are responsible for configurations related to the Data Localization Suite.
   
   The compatible Cloudflare Services, available geographic regions, and other limitations for the Data Localization Suite are indicated on Cloudflare's developer documentation available at https://developers.cloudflare.com/data-localization/ ("Data Localization Suite Page").
   

2. Pricing
   
   By purchasing Cloudflare’s Data Localization Suite, you understand that Cloudflare includes an additional fee equal to thirty percent (30%) of the monthly Fees (“Localization Suite Fee”) for any Services identified on the Data Localization Suite Page (each such Service, a “Covered Service”). The Localization Suite Fee will apply to all Covered Services, regardless of whether such Covered Services are invoiced on a fixed fee or variable basis. The Localization Suite Fee will apply to all future, as well as all previously quoted, pricing including any volume discounts extended to you by Cloudflare. For the avoidance of doubt, the Data Localization Suite does not provide you with an entitlement to a Covered Service, which must be purchased separately.

3. Regional Services
   
   As a Data Localization Suite customer, you may configure Regional Services for Covered Services on your Enterprise subscription that support Regional Services as described on the Data Localization Suite Page. If you have enabled Regional Services for your Domain(s), Cloudflare will terminate TLS and apply application layer services for HTTPS traffic transmitted between End Users and the origin web server(s) for such a Domain only in Cloudflare data centers located in the geographic region you have selected. The geographic regions available for the Regional Service are listed on the Data Localization Suite Page.
   
   You agree that if you configure Regional Services for a geographic region that is a single country, not including the United States of America, or smaller that the Cloudflare SLA does not apply to any Covered Services provided in that region.
   

4. Customer Metadata Boundary

   As a Data Localization Suite customer, you may configure the Customer Metadata Boundary (CMB) for Covered Services on your Enterprise account(s). The geographic regions available and compatible Services for CMB are listed on the Data Localization Suite Page. Customer understands that not all Services will be available when CMB is enabled and that some Services will have reduced functionality.
   
   Cloudflare will not transfer outside the configured region(s) any End User Customer Logs arising from Covered Services. Customer is responsible for all configurations related to CMB.

5. Compliance
   
   Customer is solely responsible for ensuring that its use of the Data Localization Suite is compliant with all applicable laws and regulations as well as any and all privacy policies, agreements or other obligations Customer may maintain or enter into.

Geographic Distribution of Data Usage

If no regional data usage limitations are set forth in Customer’s Order Form or Insertion Order, as applicable, then the geographic distribution of Customer’s data usage must not exceed in any billing period (i) 25% in the Tier II region or (ii) 8% in the Tier III region, as such regions are defined below.

In general, (i) the Tier I region includes North America and Europe; (ii) the Tier II region includes China, India, South America, Middle East, Africa, and elsewhere in Asia (except for Korea and Taiwan); and the Tier III region includes Taiwan, Korea, Australia, and New Zealand.

If regional data usage limitations are specified in Customer’s Order Form or Insertion Order, then the geographic distribution of Customer’s data usage must not exceed for any region in any billing period the sum of the usage caps for all countries in such region. Notwithstanding the foregoing, any unused data capacity for a given regional tier may be used by Customer in any lower regional tier without incurring additional Fees. By way of example, for a Customer with regularly allotted usage limitations of 30% in the Tier II region and 15% in the Tier III region, there would be no overage charges if in a given billing period the geographic distribution of Customer’s data usage is 35% in the Tier II region and 10% in the Tier III region.

Mobile SDK Service

The Mobile SDK Service is a Service that facilitates and analyzes network calls for mobile applications. Paid and enterprise plans of the Mobile SDK Service are available that can be used to optimize how data is transferred over networks through the use of ASAP™, a UDP-based protocol that accelerates the last mile to mobile devices.

1. Any use of the term “website” in the General Terms or any other written agreement between you and Cloudflare, as applicable, shall be deemed to mean “website or mobile application” with respect to your use of the Mobile SDK Service.
   In addition, the capitalized terms below shall have the following meanings:
   
   “Access Key” means a confidential access key provided by Cloudflare to Customer for enabling the Mobile SDK Service in a Mobile App.
   
   “Active User” means with respect to paid and enterprise Mobile SDK Service subscriptions, a unique user who has performed some action in a Mobile App in the applicable billing period. Each installation of the Mobile App on a device shall count as a unique user. For example, if a user installs and uninstalls a Mobile App 5 times in a day on the same device, such user will count as 5 unique users for the applicable billing period.
   
   “Mobile App” means a discrete compiled handheld or mobile device application that integrates the Cloudflare Mobile SDK to access the Cloudflare Mobile SDK Service. Each variation of compiled code that uses the Mobile SDK Service is counted as a unique Mobile App (e.g., iOS and Android each count as unique Mobile Apps). Cloudflare will provide one (1) Access Key for each unique Mobile App.
   
   “Platform Access Fee” means with respect to paid and enterprise Mobile SDK Service subscriptions, the Monthly Fee charged by Cloudflare for each Mobile App.
   
   “Total Active Users” means with respect to paid and enterprise Mobile SDK Service subscriptions the sum of all Active Users in all of Customer’s Mobile Apps for the applicable billing period. For example, if Customer’s iOS Mobile App has 300,000 Active Users in a given billing period, and Customer’s Android Mobile App has 200,000 Active Users in such billing period, the Total Active Users for such billing period is 500,000 Active Users.

2. Subject to your compliance with the terms and conditions of the Agreement, Cloudflare hereby grants you a non-exclusive, non-transferable, license, to enable the Mobile SDK Service in your Mobile App(s), solely in accordance with the Documentation and any other restrictions or obligations mutually agreed upon by the Parties. All rights not expressly granted to you herein are reserved to Cloudflare.

3. You acknowledge that you are solely responsible for your Mobile Apps, including the Mobile App’s performance and functioning with the Service. As between you and Cloudflare, you will provide all support of any type requested by Cloudflare or your End Users related to your Mobile App(s) and be responsible for any warranty, liability or obligation to any End User or any third party that arises in connection with their use of your Mobile App.

4. Each Access Key may only be used by one (1) Mobile App to access the Service. You acknowledge and agree that: (a) you will ensure that each Access Key issued to a Mobile App will be used only by the Mobile App for which it was issued; (b) you are responsible for maintaining the confidentiality of all Access Keys, and are solely responsible for all activities that occur with such Access Keys; and (c) you will notify Cloudflare promptly of any actual or suspected unauthorized use of any Access Key, or any other breach or suspected breach of the Agreement. Cloudflare reserves the right to terminate any Access Key that Cloudflare reasonably determines may have been used by an unauthorized third party, and shall provide you with immediate notice of such. For your own security, Cloudflare strongly encourages that you take all necessary security precautions in conjunction with all Access Keys.

Registrar Services

Your access or use of the Cloudflare Registrar Services is subject to the Cloudflare Domain Registration Agreement available here.

Security Operations Center Service (SOC Service)

1. Cloudflare will provide proactive monitoring, alerting, analysis, and mitigation support (“SOC Service”) in accordance with the SOC Service SLA and any provisioning, configuration, or other support as agreed in the relevant Order Form. Any changes to the scope of the SOC Service or related support must be agreed in writing by Cloudflare.

2. Configuration changes for Customer’s use of the SOC Service may be completed by Cloudflare or initiated by Customer. Customer authorizes Cloudflare to implement configuration changes that Cloudflare deems reasonable in its sole discretion to prevent or mitigate adverse impacts on Customer Internet Properties.

3. Customer acknowledges and agrees that (i) Cloudflare’s performance of the SOC Service shall be contingent on reasonable access to Customer’s account and assistance from Customer personnel from time to time; (ii) the SOC Service cannot detect, prevent, or mitigate all possible attacks or threats; and (iii) Cloudflare will have no liability for any harm or damage arising out of or in connection with Cloudflare’s performance of the SOC Service in accordance with industry standards.

Crawler Hints

1. By enabling Crawler Hints on your Zone, you authorize and instruct Cloudflare to share your websites’ hostnames and URL paths with third-party search engines (collectively, the “Crawler Hints Partners”).

2. You understand that Crawler Hints is made available to you on an “as is” and “as available” basis. Crawler Hints is not covered by Cloudflare customer support and does not have an SLA. Cloudflare reserves the right to modify or discontinue Crawler Hints at any time without notice to you.

3. IN NO EVENT WILL CLOUDFLARE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE CRAWLER HINTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT CLOUDFLARE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.